Holly Hill Ordering Information

Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.

Pickup Policy
In most circumstances, we will process your order within 24 hours of receipt. We will package all items available from our shelf and send you an e-mail confirmation that your order is ready for pick up. A copy of your Receipt or a photo ID may be required for pick up.

If we do not have some items on our shelf at the time of packaging, we will state which items are not available in our Confirmation to Pick Up e-mail. You may notify us via return e-mail or at the time of pick up if you would like us to Special Order the remaining items. Extra charges may be incurred in some cases.

If your order is not picked up within three (3) days of Notice for Pick Up, we will return the items to our shelf.
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Shipping/Delivery Options
Orders are shipped using Priority Mail through the United States Postal Service. Orders should arrive 1-3 days from the time they are picked up. The US Postal Service delivers to US Territories, PO Box and APO addresses.  United Parcel Service (UPS) may be requested in the Additional Information text box during check out. $6.95 will be subtracted from the New postage fee and you will be responsible for the difference. We will call you with the total and will VOID the original order and process your new total over the phone. Please have your credit card available to process your order over the phone.

Express & Overnight shipments may be made by special request. Use the Additional Information text box to make your request. $6.95 will be subtracted from the postage fee and you will be responsible for the difference. We will call you with the total and will VOID the original order and process your new total over the phone. Please have your credit card available to process your order over the phone.

We DO NOT offer International Shipping. However we DO ship to APO Military Addresses in foreign lands through the US Postal Service.

 A tracking number will be emailed to you the day that your order ships using the email address associated with your account. Please feel free to call our store or send us an e-mail with any questions or concerns and we will respond with a status report as soon as possible.

Please note that all charges are stated in United States currency (USD). All weights are stated in US Imperial measurements (1 US pound equals approximately 0.45 kg.)
Order Amount (dollars) Shipping Cost
$0.00 - $100.00 Net 6.95
Over $100.00 Net - 0.00
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Sales Tax
Sales taxes are applied to all shipments within the Commonwealth of Pennsylvania. Sales taxes vary according to the category of item ordered and are calculated while processing your order. Supplements are not currently taxable in the Commonwealth of Pennsylvania. Sales tax is charged in accordance with the law and all tax collected is remitted directly to the Commonwealth of Pennsylvania and is not kept by this Store. If you have a question about sales tax, please contact the store via e-mail, phone or at your next visit.
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Payment Policy
Payment for Pick-up Orders is required at the time of ordering. We accept cash, check, and most credit cards. Applicable sales tax will be added to your order if required by law. Orders that are not picked up within three (3) days of Notice will be returned to the shelf.  We will need your credit card number to process your return.  Please have your card available to expedite processing.
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Return Policy
Full refunds are provided for unopened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 30 days from the date of purchase.

Refunds may be provided for opened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. We reserve the right to deny a refund. A copy of your receipt is required for a refund. Returned opened products are subject to a 30% restocking fee.
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Privacy Policy
We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Terms and Conditions link provided at the bottom of each page.
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Security Information

We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data.

We do not have access to your credit card information at anytime when processed through our website. Authorize.net is our payment gateway processing company that manages the whole transaction for our web-store. 

For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.

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Credit Card Processing Policy
We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have completed your order according to your instructions and have notified you that the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number
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